Where do you ship?

The Keeping Room currently ships within the United States.

How much does shipping cost?

We offer free standard shipping on all orders.

How long does delivery take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 4–7 business days. The total estimated delivery time is 5–10 business days from the date of purchase.

What is the order cut-off time?

Orders placed after 3:00 PM (EST) will begin processing on the next business day.

How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to appear in the carrier's system.

Why hasn't my tracking information updated?

Tracking updates may take up to 48 hours after shipment. If your tracking information has not updated after this period, please contact our support team.

What is your return policy?

You may request a return within 30 days of receiving your order, provided the item is unused, and returned in its original packaging with all tags attached.

Is return shipping free?

Yes. Approved returns include a prepaid return label, and there are no return shipping, restocking, or handling fees.

How do I start a return?

Contact our customer support team with your order number and reason for the return. Once approved, follow the return instructions provided.

Do you offer exchanges?

No. We currently do not offer direct exchanges. If you would like a different item, size, or color, please return the original item and place a new order.

When will I receive my refund?

Refunds are processed within 7 business days after the returned item has been received and inspected. Refunds are issued to the original payment method used for the purchase.

What if I receive a damaged or incorrect item?

Please contact us within 30 days of delivery and include photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate resolution.

What payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro

Is my payment information secure?

Yes. All transactions are protected using SSL encryption and processed through secure payment gateways that comply with PCI-DSS security standards.

Do you store my credit card information?

No. We do not store or have access to your payment card details.

When is payment charged?

Payment is processed immediately after your order is successfully placed and confirmed.

Can I cancel my order?

Orders may be canceled before 3:00 PM (EST) on the same day they are placed. Once processing or shipping has begun, cancellation is no longer possible.

Can I change my shipping address after placing an order?

Please contact us as soon as possible. Address changes may be possible before the order enters processing.

What currency do you use?

All prices and transactions are processed in US Dollars (USD $).

What should I do if I entered incorrect billing information?

Contact us immediately. Incorrect billing information may delay or prevent order processing.

How can I contact customer support?

Store Name: The Keeping Room
Phone: +1 207-862-3181
Email: info@thekeepingroom.us

Address: 56 Main Rd N Ste C, Hampden, ME 04444, United States

Opening Hours:
Monday - Saturday: 9:30 AM–4:30 PM
Sunday: Closed

Time Zone: (GMT-05:00) EST (New York)